₱ 20000-22500 PHP / Monthly
Hiring for CUSTOMER SERVICE SPECIALIST! US AIRLINE ACCOUNT!
We care about your safety in this time of health crisis, so we make our recruitment process convenient for you!
Qualifications:
Pre-Requisites
• High school diploma or equivalent
• Customer service background desired but not required
• PC skills (Word/Excel) required
• Strong customer service orientation
• Exceptional Listening/Communication skills
• Must have acquired 80% or higher in Customer Service and Product Training classes
Critical Success Factors
• Strong communication skills
• Independent work ethic; able to self-motivate and initiate work activity and solutions without being prompted
• Attention to detail; able to focus on Customer interaction while problem-solving
• Ability to perform multiple tasks simultaneously
• Quality focused
• Participates; while working in a remote environment joins meetings, huddles, trainings, activities
• Decision making skills
• Organizational skills
• Problem solving
• Team player
• Flexibility in following a schedule
Task:
Provide excellent customer service:
- Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
- Excellent writing skills; able to translate Customer communication rapidly and effectively in chat
- Ability to multi-task; seamlessly manage up to three chats simultaneously with out giving the impression of neglect to any Customers
- Solve problems systematically, using sound business judgment, and following through on commitments
- Respond to customers in a polite and courteous manner
- Project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel
- Establish rapport via chat or phone quickly, and remain positive and upbeat
- Express thoughts and information clearly and succinctly
- Inspire confidence and positively influence the behavior, actions, and thoughts of others
- Communicate unpleasant or negative information in a tactful manner
• Be flexible, adjust quickly, and react positively to change
• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff member
Demonstrate strong data entry skills and proficiency in the use of a PC.
Recruitment Process:
1st – Submit your application
2nd – online Assessment (will be sent in your email)
3rd – Initial Screening (Over-the-Phone)
4th – Initial Interview (Over-the-Phone)
5th – Language Assessment (Over-the-Phone)
6th – Final Interview (Over-the-Phone)
*Read carefully the details before applying to help you out in terms of the application process.