₱ 22000-24000 PHP / Monthly
At TTEC, we’re all about the Human Experience. Elevated. As a site-based Senior Customer Service Representative in Novaliches, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Novaliches office at Level 1 Robinsons Place Novaliches, 1199 Quirino Highway, Barangay Pasong Putik, Quezon City.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one. Your experience in the industry is valued here.
During a Typical Day, You’ll
Answer incoming communications from customersConduct research to provide answers for customers to resolve their issuesWhat You Bring to the Role
College graduates should have at least 8-month straight of BPO experience handling billing and upselling programsFor candidates who completed 2 years in college are required to have at least 1 year of call center experienceFor High School and Senior High School graduates, they must have at least two (2) years of call center experience handling telecom programsComfortable with decision making by assessing the situation, researching potential solutions and making recommendationsA solution-oriented mindset to ensure happy customersYou lead by example and work with your team to contribute to the overall success of your client programWhat You Can Expect
A Kincentric Best Employer of the Philippines (awarded 3 years in a row) and where employees work with us an average of 4x longer than others in the industry.A diverse, inclusive and community minded organization where your differences are truly valuedBuild Leadership Development program and see for yourself why 70% of our leadership roles are filled from withinAnd yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:A Php 60,000* Stay Bonus (terms and conditions apply)Company-sponsored HMO with Health & Wellness programs for you and your familyEducational assistance through tuition reimbursementA Bit More about Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.