Customer Service Supervisor

If you’re passionate about creating the best customer experience for our patients and improving systems and processes, the Customer Service Supervisor role is for you. MedGrocer uses technology to provide trailblazing solutions toward a healthier, more caring, and more systematic Philippine healthcare system.

The Customer Service Supervisor oversees teleconsult operations and ensures we’re able to effectively serve our patients. You will be leading a team of doctors and collaborating with different teams of innovators and problem solvers.

Key Responsibilities

Monitor and manage day-to-day teleconsult activities and performanceLearn and cascade new systems and processes to doctorsAssist in training and onboarding new doctors on deployed systems and processesProvide guidance and recommendations for performance improvement of medical staffPrepare reports on systems development and medical staff performance

Minimum Qualifications

3 or more years of experience as a customer service supervisorExperience in managing healthcare programs is a plusExperience in leading a team