GBC and Investment Banking Specialist

The objective of the Global Business Consulting Group (GBC) is to build an industry-leading Excel and Microsoft Office applications support group which provides a crucial advantage in the marketplace. The primary responsibilities are to focus on providing premium level consulting services using workflow efficiency tools for Capital Market & Advisory clients.

Combining a detailed understanding of finance and technology and an expertise in the product offerings, the role will focus on complex interactions with our clients in customizing Eikon/Workspace desktop views and building and modifying financial models in Excel using databases.

Globally, GBC provides 24/7 premium-level pre- and post-sales consultative support to AIM (Advisory & Investment Management) clients across several Excel Add-in products and Desktop Product.

Responsibilities:

Provide a high quality, consistent, end-to-end customer experience in the use and interpretation of our products and data; this includes product demonstrations and client training conducted both on-site and remotelyConstruction of detailed spreadsheets and Excel models that support client research and analysis activitiesEnsure a high level of customer satisfaction, focusing on quality and expertise.Consistently upgrade your knowledge base and product expertise in order to constantly improve overall client experience for demos, trainings and supportReview sales opportunities with account managers and assigned salespeopleCollaborate closely with and maintain a consistent dialogue with Account and Sales teams to ensure a coordinated approach to beneficial support services, with a particular emphasis on global investment banks and investment management firmsConsolidate customer feedback on data and products to Business and Product owners to influence product evolution toward best meeting client needsWorking with the technical teams to test and validate product installationsResponsible for answering client queries via phone queue and shared email inbox, particularly during times of high volumes/unusual resourcesCoordinate with the other Consultants and internal teams to maintain a global structure during roll-outs.

Skills and Experience Required:

Bachelor's Degree in relevant subject (Accounting/Finance or Data Science)Preference for post-graduate qualifications (Account/Finance or Data Science)1-2 years of relevant work experience in Corporate finance/Investment Management or Data Science (Including completed internship)Excellent VBA/API skillsExcellent presentation, written communication and social skillsAbility to work well within and influence teamStrong customer relationship and consultative focus for both internal and external customers

Additional Information:

Support APAC or AMERS shiftOccasional Weekend Coverage also required in additional to regular business hours (compensated by in-lieu holidays)Each Consultant covers a specific shift but may be required to rotate with other Consultants at times. Queue support methods Consultants cover include phone, e-mail, and chat.