Employee Life Cycle Specialist

EMPLOYEE LIFE CYCLE SPECIALISTWHAT IS THIS POSITION about?

Ensure efficient delivery of services to all stakeholders (entities, regions, employees) in line with agreed Service Level Targets.

As the Employee Life Cycle Specialist you are responsible for providing quality and timely end-to-end service addressing employee needs across all P&C areas in accordance with Standard Operating Procedures (SOPs), namely:

Maintaining data in all system within the GBS scopePreparing documents and certificationsPreparing reportsSupporting communication within defined proceduresSupports and promotes my JTI deploymentLiaises with the market to make sure GBS processes reflect current GBS processUpdates SOPs to accommodate system and process changesWHAT WILL YOU DO?

1) Provide Employee Lifecycle Support:

Provide services according to the P&C Service Catalogue including:Receive and respond timely to all Employee Life Cycle Stream service inquiries and requests with timely, accurate and professional responses.Follow the established standard operating procedures (SOP) when completing tickets submitted via the MyJTI ticketing management system (ServiceNow)Validate requests and employee data templates and documents received for maintenance in HR and payroll systems according to the established check list;Create and maintain JTI organizational structure in SAP HR and other systems in scope of GBSPrepare contractual agreements and letters in accordance with established templates; Maintain employee lifecycle events according to the corporate and local guidelines in SAP HR Notify relevant parties on employee's data changes;Support employees with access to T&E application and corporate credit card provisioning;Support employee enrollment into relevant benefits plans;Support employee enrollment into ESPP program, manage all requested modifications;Update and release communication to employees related to regular P&C processes (i.e. annual personal data validation or tax submissions);Provide reports with defined standards and templates

2) Update SOPs and related documents Updates:

Update related working documents and procedures in case of changesUpdate Service Catalogue if the service becomes obsolete or a new service is added to the catalogueCreates training documents, provides input to on-line learning modules, knowledgebase articles, one pagers, etc. 

3) Provide MyJTI support

Provide advisory support to JTI community on how MyJTI should be used, and what is the most appropriate and efficient way to request necessary services from GBSCapture user feedback and address it to MyJTI power users for further system improvementsWHO ARE WE LOOKING FOR?University degree (BS/MS)2- 3 years experience in a multinational organization in a similar role, ideally with hands on SAP HR experienceExperience in an administrative role is a plusFluent written and spoken English. Other languages would be an assetProfound knowledge of HR Administration and Organizational Management processesGood understanding of Organizational Management principles is requiredGood understanding of Payroll needs, Statutory reporting requirements, etc. is a plus.SAP CRM knowledge is highly preferredStrong Customer Service Mindset; understanding cross-cultural sensitivityLean / 6-Sigma methodology knowledge is a plusExcellent team player, open minded and flexibleGBS related certification is a plus (Certified GBS Professionals Program, etc.)WHAT'S IN IT FOR YOU?Be covered with medical insurance upon hiring, with dependent coverage and medicine allowanceReceive cash allowances such as meal and transport allowanceFlexible working arrangementsHave access to over 200 company trainingBe part of a truly international and diverse company with over 40,000 employees in 130 countries.Experience the culture of an Investors in People certified companyFind out why 9 out of 10 employees recommend us to a friend.Understand why 9 out of 10 employees say they feel free to be themselvesWhat are the next steps?

Thank you very much for applying!

We will make sure to provide feedback on your application within 2 weeks after the application deadline.