Area：Metro Manila (NCR) Pasay
Industry Category：Computer / Information Technology
Position：IT-Network / Sys / DB Admin
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level：Open to all levels
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
Job Responsibilities:
Responsible for the day-to-day quality and integrity of the Incident Management process (real time) Coordinate high priority ticket handling Facilitate outage/significant event communications, remediation, records, and reports Ensure ticket response thresholds are met throughout the entire Incident Management lifecycle Liaise with global SMO team and Service Managers where applicable to provide real time feedback about increased volumes incoming to the Service Center and cooperate in developing and executing mitigation strategiesJob Requirements:
Three (3) years of IT support experience troubleshooting hardware, software and networking related issues, support experience on MS Office 2007 or 2013 and Windows Active DirectoryProven Customer Service experience in the Information Technology field, handling challenging and unique situationsEffective communication skills – written, verbal, listening Ability to present and communicate to small groups which may consist of peers and/or managementITIL Foundation Certification preferred, ITIL Intermediate Certification preferred and Experience with ServiceNow preferred