Operations Manager (International NGO)

The Operations Manager, Southeast Asia (SEA), is accountable for directly managing programs and projects related to international security and overseeing and resourcing the delivery of customer work for assigned portfolio in the SEA Hub in accordance with agreed KPIs, within corporate systems and adhering to corporate strategies, policies, and procedures.

The Operations Manager:

Designs, implements, and oversees projects from inception to completion within a given scope, schedule, and budget using the organization's project management best practices. This includes using project charters, work breakdown structures, statements of work, schedules, deliverables, monitoring and evaluation plans, and project budgets.Positions and assigns appropriate resources to programs and projects, including agreed capture and proposal efforts. Manages the performance of the SEA program delivery team.Works with SEA Operations team and program managers to ensure performance excellence and customer satisfaction in all aspects of the orgnaization's work in the regionWorks with program and functional leads to set and manage performance targets and development for the program delivery team within the SEA Hub.Optimizes utilization working to agreed targets, by deploying delivery resources flexibly across programs.Monitors and manages utilization levels using corporate tools and systems.Contributes to annual and strategic planning, including budgeting. Provides regular progress and forecast reports, within established corporate reporting rhythms and makes an active contribution to continuous improvement initiatives.

MAJOR RESPONSIBILITIES:

Program and Project Management:

Designs and implements projects from inception to completion within a given scope, schedule, and budget using the organization's management best practices. This includes using project charters, work breakdown structures, statements of work, schedules, deliverables, monitoring and evaluation plans, and project budgets.Manages stakeholder relations and networking with funders, subject matter experts, and international partners in the governmental, civil society, and private sectorsCreates project budgets, conducts project budget forecasting, and manages sub-award budgets, including planning, administration, and financial reporting of project expenses.Develops concepts and new project ideas as part of the proposal development process and crafts proposal narratives for submission.Represents the program or projects at external events.Supports other programs and staff, as requiredTravels within the Philippines, the region and internationally as requiredOther duties as assigned

Delivery of Client Work Assigned to the Hub:

Works with program and functional leads to execute delivery KPIs (budgets, schedules, deliverables) and reporting requirements.Allocates work to appropriate resources within the Hub Delivery Team for assigned portfolio of programs, to meet program requirements, including agreed pursuit and capture efforts.Delivers work assignments working to agreed KPIs (budget, timeline and quality).Reports regularly against agreed KPIs within agreed reporting format and timetable.Works with Program and Functional Leads to forecast, identify and recruit to meet resource requirements, including for agreed business pursuits and captures.Works according to corporate quality standards, policies and procedures, in compliance with applicable legislation and regulations.

Team Management and Development:

Sets and manages performance targets in alignment with program, functional and organizational goals.Manages professional development and training.Optimizes utilization of delivery resources within the Hub, to meet agreed KPIs through flexible and efficient allocation of resources across programs, monitoring capacity gaps/availability.Works closely with programs and functions to forecast and plan workforce needs and develops a pipeline of candidates to meet ongoing program requirements.

Strategic Planning and Development:

Contributes to annual and strategic planning, including budgeting; brings forward insights and suggests improvements to client delivery operations, processes, policies and procedures.

QUALIFICATIONS/SKILLS AND KNOWLEDGE REQUIREMENTS:

5+ years of country-wide/national level supervisory and team development experience gained through program delivery in an international organization is required.Experience preferred in the financial sector, research sector, technology sector, or health sector or other relevant sub-fields of international security.Work experience in US Federal Assistance programs or international NGOs (e.g. USAID, UN, UNICEF, UNDP, ILO, World Wildlife Fund, Oxfam International, Save the Children International, Green Cross International, etc.) is required.Customer service mindset and experience.Advanced communication and interpersonal skills, with fluency in English (written & verbal) and TagalogHighly organized, with strong strategic and critical thinking, analysis, and attention to detail.Strong conceptual skills combined with the ability to take ambitious ideas and to break them into manageable, specific sets of objectives in order to plan and successfully implement creative, ambitious new projects.Proficiency with MS Project, Microsoft Word, Excel, PowerPoint, collaboration platforms such as Zoom, teleconferencing/webinar platforms such as Zoom Webinar or Webex.Demonstrated ability to work independently and to adapt quickly to new challenges.Availability to travel internationally and domestically.Proven record of successful business development, including supporting or planning capture efforts according to best practices and establishing new funding relationshipsWillingness and ability to travel domestically and internationallyWilling to work in a hybrid arrangement (BGC, Taguig).