Information Security Manager

The role holder works with under general direction with substantial responsibility and autonomy for planning and delivering Information Security Management to customers. Recognized as a knowledge leader, supporting less experienced staff, the role holder performs varied and complex technical and professional activities and investigations, along with taking an analytical and systematic approach to problem solving. The role requires deep understanding of Risk Management and Information Management.

Qualifications:

Graduate or Post Graduate Degree related to IT or Information Security5+ years experience in Information Security Management or IT Risk ManagementCertifications in CISM, CISSP, CRISC, and the like are preferredMust have deep understanding of Data Privacy and Data Security.Must have fundamental understanding of IT Architectures, Cloud, and Security Technologies

Key Accountabilities:

Technical Capability. Works within a team as an established security specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.Process. Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.Technical Capability. Works within a team as a noted expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practice. Ensures effective planning and implementation of creative and innovative service changes.Process. Contributes to the definition of operational processes, (both internal and external) and dealing with customer escalated problems.Service Level. Manages systems within SLA, proposing, defining improvements and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysisProject Work. Leads technical implementation of medium infrastructures and technical designs including producing cost and timescale estimates and identifying risks. On larger projects works within a technical framework of the Project to meet customer requirements.Customer Relations. Establishes working relationships with the customer and relevant operational units, at the appropriate technical and/or management level, to understand the requirements of the customer’s business in order to deliver and enhance the service.Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve more complex problems and escalations. Engages with third parties to jointly resolve in-depth product issues where necessary. Proactively analyzes information and trends, proposing action to resolve problems, maintain and enhance service.Team Working. Takes a technical lead, promoting knowledge sharing and development of other team members both inside and outside of the group. Stands in for the team manager as necessary.Business Awareness. Proactively contributes both technically and commercially to identify and win new business. Understands the requirements of the customer’s business, the scope of the contract and knows how issues impact the delivery of service.Professional Development. Stays up to date with new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability.