Content Writer | up to 41k

Preferred qualifications

·        Experience in customer service or technical support a huge plus

·        Experience writing support content (help articles, email templates, etc.) for a global audience

·        Experience working in a content or knowledge management system (CMS/KMS)

·        Working knowledge of Google Docs

·        Tech savvy with good orientation for early technology adoption

Job duties

·        Write, edit, and publish internal communications/announcements for Google support agents

·        Clarify announcement details with Product Support Managers and other product SMEs

·        Stage announcements in client’s proprietary agent communications tool

·        Review content for accuracy and adherence to editorial guidelines and quality

·        Manage announcements for multiple products, ensuring publishing target dates are met