Site IT Support for Cavite

Job Description Summary

The Sr Tech Spt It Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.

Job Description

Essential Functions/Core Responsibilities

Coordinates as smart hands with different portfolio and engineering workgroupsProvide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxesPerform hardware and software upgrades to peripheral equipmentAttend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clientsPrepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and systemPerform site maintenance and safety checks of assigned equipmentPerform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop EngineeringSpend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required.Performs backup for the onsite servers

Candidate Profile

Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferredStrong communication skills, both written and verbalDemonstrated ability to multi-task and meet timelines on deliverablesSelf-starter, sense of urgency, and works well under pressureStrong attention to detailProficient in Microsoft OfficeFlexible in shifting schedules.Must be willing to work on site (San Jose Del Monte Bulacan | Imus, Cavite)Career framework RoleHas developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions.