Recruitment Supervisor | MOA

Responsible for leading the team to meet management expectations. Lead the HR process of all potential employees, which may include lead generation, screening, Skills Enhancement Training (SET), employee development, and employee relations. This also includes relationship building with internal customers who rely on the timely processing of HR responsibilities. Assists in the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, including dashboards and statistics.

Duties & Responsibilities

Execute direct interface with the hiring managers and provide feedback on the status as well as initiating an early engagement on the anticipated hiring activities.Establish control and good relation with the hiring managers. Work with internal customers and recruiters to create and drive the recruiting process.Should be able to screen up to managerial position.Review relevance and validity of tests and recruiting processes to ensure streamlined HR processes.Assist in the creation and implementation of recruitment strategies.Responsible for leading the phone screening and scheduling team to ensure achievement of daily targets and adherence to process standards and policies.Collaborate and coordinate with the Recruitment Associate for lead generation and to ensure all lead sources are maximised.Reporting & Analytics:Collect, summarise and generate recruitment reports. Review and validate reports prior to release to the management.Implement and evaluate near hire training programs to support Recruitment needsCollaborates with sourcing, recruitment and operations to ensure that Skills Enhancement Training (SET) course materials reflect current specifications and obtain information on new processes and equipmentResponsible in resolving disputes and able to respond to internal customers should there be any escalation regarding reports.At least 2 yrs of supervisory experience preferably in a BPO setting handling volume hiring.Has Volume Hiring experience preferably in a BPO setting.Knowledgeable with Recruitment Administrative tasks.Must be okay to work on a Hybrid setup (2-3 times onsite in Alorica by the Bay - MOA) and a shifting schedule.Work at home capable (Has own equipment)