Service Desk Analysts (Japanese-Language)

The work:Act as an interface between the client and the system or application whilst following the principles and procedures of the quality management systemDefine a client’s issue to interpret and design a resolution based on deep product knowledgeAssist users through Phone, Chat, Email, or tickets raised via Portal following proper Incident Management processes and proceduresLog, validate, and diagnose user issues on the full range of products and applications usedProvide users with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution groupEscalate and manage interactions to agreed service levelsContribute to continuous improvement of the serviceMeet scorecard targets set in the project/s assignedWhat’s in it for you?You will be part of a diverse, vibrant, global Accenture/Advanced Technology Center community, continually pushing the boundaries of business capabilities.At Accenture you will work on meaningful and innovative projects, powered by the latest ATCP technologies. You’ll be immersed in industry best practices such as event-driven architectures and domain-driven design.Accenture will continually invest in your learning and growth. You'll work with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.Here's what you’ll need:A bachelor's degreeFluent in NihongoMinimum of 2 years’ experience in IT Management and 24/7 Operations ManagementExperience in providing support to customers using incident, requests, problem, and change managementWilling to work on holidays, weekends, shifting schedules, and extended working hoursWhat we believe:All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.Accenture is committed to providing equal employment opportunities for persons with disabilities.  Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.