Technical Support( Taguig)

Job Highlights:

HMO for Employee and 2 Dependents (Day 1)Quarterly performance bonusSign On Bonus (Terms and Conditions Apply)

Job Description

Key Responsibilities:

Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned productsApplies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.Escalates complex problems to higher level within organization.

Key Requirements:

At-least 1 year complete or graduate of any field.Must have at least 12-18 months BPO experience in doing technical support or service desk.• Working knowledge on Windows, Mac, ITSM, Network, Application and Infrastructure.Experience on Ticket Analysis and understanding issue trends.Excellent interpersonal, communication and analytical skills.Ability to multi-task in a fast pace environment and must be willing to work on shifting schedules and be assigned in BGC