TSR - Service Dispatch for an IT Infrastructure Account - EASTWOOD

Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment. #oneBoldFutureJob Summary: The Technical Support Advisor (Service Dispatch) will be Responsible in Coordinating Return Merchandise Authorizations ('RMA') and Hardware Service Request(s). The incumbent will be Coordinating with the Designated Customer Technician or Third-Party Technicians and; Monitor the Acceptance and Handling of Requests. Resources will Handle these Transactions via Phone, Web Portals, and Customer Call Tracking Applications.Essential Duties and Responsibilities:• Coordinate RMA's (Return Merchandise Authorization) and  Hardware Service Requests - Work with Designated and/or  Third-Party Technician(s) to Monitor both the Acceptance &  Handling of Request/s [Phone, Web Portals, and Customer  Call Tracking Applications - And Other Required Platforms]Minimum Hiring Qualifications:• High School Graduate (Required) - College Level Preferred  [Related Course, Study, or Field - With Related Experience]• One(1) Year Technical Support Experience (BPO) Required  - Related Function -- Proven Experience in Troubleshooting  and Resolving General Technical Issues• Familiarity with: POS Hardware and/or Peripheral Device(s)• Demonstrates Business Communication Skills - with Strong  Customer Service Orientation -- Able to Articulate Thoughts  and Maintain Positive Working Relationships -- (via Existing  Communication Tools/Methods - - Email, Chat, Phone, etc.)• Excellent Telephony Skills (Phone Etiquette); Can Multitask  and Manage Multiple Assignments, Or Processes at a Time• Intermediate Working Proficiency w/ Microsoft Office Tool(s)Get Hired and Enjoy the Following:• Competitive Compensation for all Successful Hires• Monthly Incentives - - Depending On Performance• Collaborative & Challenging Working Environment• Multiple Opportunities for Learning & DevelopmentWork Location: MDC 100 Bldg., Eastwood City, Libis, Quezon City