Solutions Engineer (MIS Support)

BASIC FUNCTION

Responsible for managing the company's IT resources and computer systems as well as providing technical support and services for the company and its clients.

PRINCIPAL ROLES and RESPONSIBILITIES

Provide technical services and expertise during deployments and other project assignmentsMonitor computer systems performance and condition and prevent technical issues.Administer user accounts and privileges of corporate systems such as network, (operating systems: Windows Linux), email, DB, public cloud (AWS, GCP) and other applications.Perform data backup and responsible in system restoration during issues.Report operation statistics and update manager on project or issue developments.Troubleshoot and act on various technical issues affecting internal operation.Handles client relations and technical management.Research, customize and test applications to improve operations.Perform other duties as assigned by my manager/management from time to time.Support operations in information security and data privacy including but not limited to End point security management, ISMS Audits, Security implementation.

TECHNICAL / FUNCTIonAL SKILLS

Experience laptop (Dell and Macbook) setup and troubleshootingProficient in Linux/Unix administration and shell scriptingKnowledge in various applications such as Google Workspace, FB Workplace, General knowledge in network and voice communications.Proficiency in using office productivity such as O365 etcKnowledge on email supportFamiliar on ticketing systems (ME)Knowledge on Information Security and Data Privacy and subsequent tools (ie. endpoint security)A plus if have the ff skillsHas experience on dashboard creationKnowledgeable on Database - can perform Database query, and create db connectionsHas experience on any IT discovery toolHas experience in ERP tool (particularly in Netsuite)

BEHAVIOR/ ATTITUDES

Good interpersonal relationshipsFast LearnerCustomer orientedSense of urgencyTeam playerPatientThinking out of the boxResourcefulDedicated

Applicants must be willing to work on a Hybrid Setup (mixed On-site & Work from Home).

Applicants must be willing to work in BGC, Taguig City.