Technical Support Engineer

Job responsibilities:

Research & identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including accountSet up and network configuration.Ask customer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until they've solve a technical issuesProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)Provide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsdocument technical knowledge in the form of notes and manuals.Maintain jovial relationships with clients

Job requirements:

Graduate of Computer Engineering, Computer Science, Information Technology or any related to computerWith basic knowledge in computer programmingThe candidate must be sales oriented person and with good selling & negotiations skillsMust be technically incline or with exposure in Technical Support or the candidate has an exposure in Technical SolutionsGood attitude, can communicate well both verbal & written skills is a mustWilling to be trained, can do field work and flexible person