System Operator

Remote Operations Center Manila is part of Vestas Global Service. It is responsible for monitoring SCADA servers around the globe as well as ensuring data collection from wind parks is complete and accurate.

Remote Operations Center Manila supports the day-to-day data collection of each and every turbine located in all wind parks across the globe. The team also handles the helpdesk support, data monitoring and DBA tasks related to the turbine data collection.

Responsibilities

A System Operator has the responsibility to:

Perform day-to-day operation of technical components, to continuously meet agreed service levelsContribute to the day-to-day delivery of Technical IT services, meeting the required or agreed-on levels of functionality and quality/availabilityHigh-quality support, i.e. short response time and high-resolution rateMonitor and react to any detectable or discernible occurrence that has significance for the management of IT infrastructure or delivery of IT service and evaluation of the impact a deviation might cause to the services according to agreed SLA/OLATicket handling (Receiving, documenting, prioritizing and distributing service calls)Ticket resolution (incident resolution, request fulfillment)Technical troubleshooting as agreed with the stakeholdersDaily Routine Tasks Management - Performs all activities relating to assigned technical/technological expertise, including daily routine tasks, incident resolution, request fulfillment, change applications and developments as described in the Basic ROC Manila monitoring servicesProvides inputs for continuous operations improvementProvide safe and high-quality operation within own area

Qualifications

At least two (2) years of extensive experience in the following:Server administration - WindowsWindows Server Administration (2003 and above)

   At least two (2) years of related experience in any of the following:

SQL scriptingMicrosoft SQL-related operations supportServer administration - VMwareNagios AdministrationOperator's tasks in VMwareBasic Network Administration (CISCO)Two (2) to three (3) years of related experience in Incident Management and TroubleshootingProfessional business sense and focus on delivering solid customer IT serviceCertification in ITIL v4Emphatic yet able to build customer rapport; able to improve people professionally including the managementHighly critical and able to make quick decisions in resolving critical incidents/issuesGood reporting skills in both oral and written; experience in collaborating with different nationalities is needed

Competencies

BS Computer Science, Engineering, or IT graduate, or equivalentSkilled written and oral English communications skillsSkilled coordination and interpersonal skills; collaboratorExperience in supporting large-scale/global sites from a central remote location in an IT Shared Service or Operations/Command Center environmentGeneral knowledge and skills in supporting various IT technologies (Infrastructure and Systems)Knowledgeable in IT systems administration and troubleshooting skillsFamiliarity with Ticket Management tools/processesRequired to work on shifting schedule - the team is supporting the business 24x7Able to travel abroad if needed by the position