IT Helpdesk Associate

At TTEC Digital, we strive to create an environment where employees thrive. We coach our clients to do the same, and ensure their employees feel valued, happy and rested, because delivering amazing customer experiences is ultimately an employee first process.

We are currently hiring an IT Helpdesk Associate to work in a team environment in an external client facing capacity in support of large enterprise customers.  As part of the Help Desk team, you will be responsible for taking incoming calls and service requests from customers, documenting their requests in Service Now and escalating their requests to the appropriate internal Escalation Engineering teams for proper resolution.  

What You’ll be Doing

Support of call center environmentsClient connectivity / remote access toolsDesktop and server application supportAbility to work well within a team environmentBasic incident and change managementDirect customer contact through all communication methods

What You Bring to the Role 

Support of call center environmentsClient connectivity / remote access toolsDesktop and server application supportAbility to work well within a team environmentBasic incident and change managementDirect customer contact through all communication methods

What You Can Expect 

Quarterly performance bonusMedical, optical and dental allowanceHMO coverage + dependentsPaid Time Off (PTO) and wellness time off

Who we are

TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience for their customers.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.