Area：All Cities
Industry Category：Computer / Information Technology
Position：IT-Hardware
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level：Open to all levels
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
1st level Support, keep users informed about their incidents status at agreed intervalsRepresent the first stage of Incidents providing basic troubleshooting within the boundaries of the level 1 service catalogue1st level support in network troubleshooting skills including LAN, WAN and VPN Access.1st level support in Microsoft Office Suit, including Office 365Provide software administration and technical support as an on-site engineerDiagnose, troubleshoots and solve hardware and software problems.Configures basic parameter on routing and switchingMonitors on the success rate of the software and hardware deploymentManaging Avaya PABX as administratorAccess port configuration to ensure end devices will have access in respect to network connectivityMaintaining Verint call recording and submits reports.Basic Requirements:
Bachelor's Degree of any IT or Computer courseWith 1 year relevant experience for onsite Support, Service Desk or Technical SupportExperience in a BPO company as Desktop Support/IT Support is a plus but not requiredKnowledgeable in ticketing system, troubleshooting for hardware, software and networkGood communication skills both written and verbalAmenable to work onsite for a shifting/graveyard schedule