IT Service Desk Consultant

Höegh Autoliners is a people-driven company with the belief that businesses should not only be forming lasting services but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence.

If that sounds like the type of team you want to join, we can't wait to meet you!

A Little about Us

Höegh Autoliners is a global player in Ro/Ro deep sea transportation services and operates the greenest fleet in this segment. The company owns and operates approx. 40 Pure Car and Truck Carriers (PCTCs) in global trade systems, making around 3 000 port calls yearly. Managed from a worldwide network of around 16 offices, our main customers are major manufacturers of new cars, heavy machinery and other rolling stock. We are working towards a goal of zero emissions by 2040 and have an exciting roadmap to achieve this. 

A Lot about You

You are skilled IT professional who is passionate about resolving issues with computer hardware or software. You are keen to respond to user inquiries, assess problems and issues with IT equipment and applications, and with an excellent background in network and system configuration. You thrive working with a team of smart, and talented IT professionals. You can both take and give constructive feedback and enjoy active team discussions. You are someone who enjoys challenging work and is curious and driven. 

You will be part of our IT Service Desk team in Manila and you will report to the IT Support Manager.

Main responsibilities

Service Desk

Create a positive customer support experience through professional, timely and high quality IT support, and that service is executed in accordance with established SLA’s – KPI’s and business requirementsAnalyse and resolve incidents and requests regarding use of application software or hardware, document resolutions, and update self-help and staff knowledge basesWorkplace support towards end users - this includes but is not limited to PC support, client and server software, printers, mobile phones and collaboration systemsOffice support which includes meeting room equipment, network printers and telephonyResolve requests on first contact, or perform all service requests as requested by end users following the established policies and procedures for each of themMaintain and protect confidentiality with regard to all aspects of employee informationPerform other lawful functions/duties as assignedDemonstrate ability to learn customer support processes and techniques

Office 365 Administration

Administration, support and configuration of MS Office O365 Troubleshoot Exchange related issues when alerted by monitoring softwareMaintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)Maintenance, and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and contentAdminister and support an enterprise-level Microsoft Exchange infrastructure

Minimum Qualifications

Degree in Computer Science studies and/or vast experience within the field of IT Service ManagementProven professional experience and a detailed knowledge of industry's best practice processes (ITIL)Microsoft Office 365 Administration knowledge and experienceStrong analytical and problem solving skillsCompetency in MS Office Suite and other office productivity tools and applicationsHelp desk experience and ability to provide technical and end-user supportHigh level of integrityExcellent communication skills in an international environment

Nice To Have

Proficiency in using support software tools Experience and knowledge of the shipping industry 

We believe that building and sustaining a diverse and inclusive environment for working and learning leads to a better workplace, better ideas and more inspiring conversations.