Customer Technical Support - Makati (Bi-Lingual)

Sitel is an equal opportunity employer and value diversity and inclusion at our organization. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.Responsibilities:Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channelsProvide ideas and assist with creation of documentation and training material for external and internal Support Center contentMaintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team membersStay familiar with all of client's products, offerings, and integrations as well as those of software and hardware competitors and partners in the industryRequirements:Japanese bilingual with intermediate to advanced language proficiency (Kaigo)Minimum 1-2 years of Customer Technical Service experience.Ability to handle high volume of tickets, phone calls, and chats.Excellent communication (both oral, written, and interpersonal Japanese skills) and customer service skills are a must.Ability to work in a fast-paced, team-oriented environment while maintaining a positive attitude towards customers and team-members.​ Sitel is an equal opportunity employer and value diversity and inclusion at our organization. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.