Virtual Desktop Infrastructure Engineer - Manila

Job Description SummaryTo ensure support and maintenance of infrastructure solutions and services as directed and according to QBE and divisional policy.  Work on a team of infrastructure specialists and engineers to make sure services are delivered and used as required.  Work with and support third parties to provide infrastructure services.Job DescriptionPrimary Responsibilities• Information Security - Maintains the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations. Designs, implements and operates controls and management strategies to allow this.•IT Infrastructure - Supports, designs and implements infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, database, middleware, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS and SaaS.•Ownership & Initiative - Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made.•Problem Solving - Understands and identifies problems, analysing and helping to identify the appropriate solution. Can classify and prioritise problems, document their causes and implement remedies.•System Design - Creates the specification and design of systems to meet defined business needs. Has the ability to work with business and technology stakeholders to translate business problems into technical designs. Able to visualise the ideal user service, come up with design ideas and possible design approaches. Explores different approaches to solving problems.•Service Focus - Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service.•Technical Understanding - Has the specific knowledge which underpins an individual’s ability to deliver the responsibilities and tasks of their role. This relates to the application of the required breadth and depth of technical knowledge.•Troubleshooting & Problem Solving - Has lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes, allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS.Required Education• Bachelor's Degree or equivalent combination of education and work experienceRequired Experience• 2 to 3 years relevant experiencePreferred Competencies/Skills• Information Security - Awareness - Aware of information security and the security controls that can be used to mitigate security threats within solutions and services.•IT Infrastructure - Practitioner - Builds and configures, administers and supports infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS.•Ownership & Initiative - Working - Owns an issue until a new owner has been found or the problem has been mitigated and / or resolved.•Problem Solving - Awareness - Able to investigate problems in systems, processes and services, with an understanding of the level of a problem (e.g. strategic, tactical, operational). Can contribute to the implementation of remedies and preventative measures.•System Design - Working - Translates logical designs into physical designs. Produces detailed designs and documents all work using required standards, methods and tools, including prototyping tools where appropriate. Designs systems characterised by managed levels of risk, manageable business and technical complexity and meaningful impact. Works with well-understood technology and identifies appropriate patterns.•Service Focus - Working - Takes inputs and establishes coherent frameworks that work.•Technical Understanding - Working - Understands core technical concepts related to their role and is able to apply them with guidance.•Troubleshooting & problem resolution - Working - Able to troubleshoot and identify problems across different technology capabilities.Preferred Licenses/Certifications• Microsoft MCSE, VMware certification, PMP, EMP certificationPreferred Knowledge• Working knowledge of Windows client and server operating systems; their implementation & management in an enterprise environment, along with troubleshooting skills•Working knowledge of Citrix family of hosting and publishing technologies; including XenApp, XenDesktop, and Citrix Cloud•Working knowledge of Estate management & software deployment technologies, including Microsoft Software Center Configuration Manager and Microsoft Application Virtualization•Working knowledge of Active Directory & associated technologies; implementation & management in an enterprise environment•Working knowledge of Microsoft Azure, and Office 365 messaging & collaboration services; their implementation & management in an enterprise environment•Working knowledge of Cyber Security principles & practices, with experience of working in regulated environment•Working knowledge of ITIL service management principles & tools, and their use in an enterprise environment, including ServiceNow & JiraQBE Cultural DNA• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practicesUS only - Travel Frequency• Infrequent (approximately 1-4 trips annually)US only - Physical Demands• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.US only - Disclaimer• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.Job Type• Individual ContributorAustralia/New Zealand only - Advice/Non-Advice >• Non-Advice: This role is not authorised to provide financial product advice to retail customers in respect of General Insurance products. Financial product advice, means a statement or recommendation made to a retail customer with the intention of influencing their decision in considering a general insurance product.Global Disclaimer• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.