Area：Metro Manila (NCR) Pasig
Industry Category：Computer / Information Technology
Position：IT-Hardware
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level：Open to all levels
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
Job Description
Identify and diagnose issues and problemsCategorize and record reported queries and provide solutionsSupport problem identificationAdvise users on appropriate course of actionMonitor issues from start to resolutionEscalate, if needed, unresolved problems to a higher level of supportProvide essential online security advice and supportManaging one or more customer service or service desk functions.Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.Delivering customer service through multiple channels including human, digital, self-service, and automated.Role Qualifications
Fresh graduates are welcome to applyTenured applicants should have at least 1 year call center experience, preferably helpdesk/technical support fieldStrong command of the English language, both spoken and writtenAmenable in shifting schedules and in permanent hybrid set-upUnderstands his / her key performance indicators; understands the relationship of work quality and how it impacts efficiencyDedicated at work – no attendance issue with previous employersAbility to multi – task and work on holidays / Saturdays and Sundays.Ability to work with other team members.Ability to work with a high level of accuracy and very keen to details