Position Location: onsite - in Office at 1 Nito Tower 8th Floor, Archbishop Reyes Ave., Lahug, Cebu City
about Us
Moder was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in-house processes using top talent, workflow best practices, and progressive technology.
We are a tech-forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries.
Moder offers end-to-end or component-based outsourcing. We can do everything from managing one-off projects to becoming an extension of your customer service or operations team.
Our team is built by outsourcing industry experts who’ve been on the client and provider sides. They bring decades of experience in financial services and expect the highest caliber of service and delivery from our team.
We’re based in the US with offices in India and the Philippines.
Learn more at https://www.gomoder.com/
Job Overview
The Associate Director of Operations is responsible for the Business Unit’s day-to-day operating activities, including product and service delivery, Turn Times, SLA Adherence, revenue recognition and growth; expense, cost and margin control, monthly, quarterly and annual financial goal management, group profitability, customer interaction, and efficiency and efficacy metrics.
This role will report to the Country Head and interact with key operational leaders of the business.
Job Role & Responsibilities
Establishes quantitative and qualitative metrics, guidelines, and standards by which the Business efficiency and effectiveness can be evaluatedReviews, analyses, and evaluates business procedures and identifies opportunities for improvementImplements policies and procedures that will improve day-to-day operations.Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets to achieve revenue and financial goalsDirects and Improves customer service and satisfaction through policy and procedural changesDirects BU operations to meet customer expectationsDirects the development and installation of procedures and controls, to promote communication and adequate information flow, and thereby solidify management control and direction of the business unitEstablishes the performance goals, allocates resourcesDemonstrates successful execution of department strategies for products and servicesManage relationships/agreements with external partners/vendorsQualifications & Experience
Bachelor’s degree12 -15 years of progressive Operations experience in a multinational organization.At least 5 years of experience in Mortgage Operations in the origination market, Credit Assessment, Underwriting, or similar roleDemonstrated the ability to execute plans and projects within budget and timeframesAbility to build and maintain strong credibility with internal clientsEffective executive presence and influencing skillsStrong analytical and problem-solving skillsProcess management and data-driven decision makingExtensive understanding of the applicable compliance requirementsDetail-oriented, organized, and able to multi-task in a fast-paced environmentExcellent interpersonal and communication skills (both verbal and written)Benefits
Competitive base PayMiscellaneous AllowancesPaid Time OffPaid HolidaysHMO Benefits