Software Support Specialist

Job Description

Ahsay™ Systems Corporation Limited (Ahsay) is the world's backup software vendor based in Hong Kong, who has established since 1999. In order to expand our business growth , we have established a new branch office Makati.

Are you interested to explore the most -to-date technologies in the backup industry? Are you ready to join the development of a world-class software? Are you going to grow your career with a team of strong talent programmers on fast-pace plus challenging project?

We are now looking for the high calibre candidates to join us and drive business growth.

What awaits you if you consider this opportunity?

Competitive compensation packageHMO coverage for employee after regularization (Plus FREE dependent medical coverage)Yearly performance based bonus (14 month pay)Annual salary increase15VL, 12 SL and paid holidaysEnjoy a work-life balance (8 hour per day, Monday to Friday)Professional growth and exciting learning opportunity for passionate talentsFast Track Promotion OpportunityExcellent career opportunities with overseas exposureGet 20%up increment of current salaryOne-time relocation allowance for moving to Makati for work

What will you do?

As a Software Support Specialist, you will

Provide 24 x 7 (Including Public Holiday) Frontline Support to Global CustomersAnalyze software problems reported by customers and provide solutions if possibleIdentify and reproducible software bugs and submit bug fix requests to our Product Development TeamProvide email, live chat, phone, and on-site support to customersDeliver high-quality service to maintain customer relationshipPerform Remote sessions for troubleshooting and log collection

 We are looking for someone who has :

3 years or above experience in Application Support for Software Vendor / System Integrator / Data Centre is preferredExperience in Customer Support is an advantageDegree or above in Computer Science or IT related disciplinesKnowledge of Internet and networking technologies, Microsoft Windows, and business applications such as Microsoft - Exchange Server, Microsoft SQL Server, MySQL, Hyper-V, and VMWare. As well as Cloud-based Storage and platforms such as Microsoft 365, Microsoft Azure, Amazon S3, Google Cloud Storage, etcKnowledge of Linux, Unix, and macOS is an advantageStrong analytical and problem-solving skills with attention to detailWilling to take a hands-on approach in testing and learning our software productsFlexible and hardworking, self-motivated, and able to work independentlyGood command of both spoken and written EnglishCandidates with less experience will be considered as Junior Software Support SpecialistWilling to Travel