Technical Services Engineer - End User Analytics (Aternity)

Experience/Technical Competencies:

Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent.Required skill(s): AternityAt least 2 year(s) of working experience in the related field is required for this position.EUA Platform Incident Management, including Vendor Escalation & Agent / Collector SupportEUA Platform Service Requests, including Group Management, Threshold & alert Configuration Changes, Dashboard Minor Changes.EUA Platform Patch Management, for on-premise deploymentsEUA Licensing Management limited to the support license assignment mechanism (relevant for on-premise setup), monitoring of the available license amount and informing relevant group if there is not enough licenses.High-level Analysis of End User ExperienceExtensive hands-on experience automating processes through scripting using VBscript and or PowerShellA solid understanding and adherence to the ITIL framework

Job Purpose:

As End User Analytics (EUA) Engineer you will join the Fujitsu Workplace Engineering Group responsible for developing insights from End Users Analytics tooling data to provide accurate information on the customer environment.

Responsibilities:

Provide expertise on End User Analytics tools such as AternityDevelop insights from End Users Analytics tooling data to provide the following benefits to the customer:Improved resource utilisationProvide insights into how customer’s infrastructure, applications, networking, user experience and behaviour are used day to dayOptimization of customer’s infrastructure, applications,networking, user experience and behaviour identify unused software and reclaim software licensesFlexible Working - provide insight into how End Users are engaging in flexible working behaviours and what support they need to work effectively in hybrid working environmentsIn conjunction with Problem Management process, EUA service provides required inputs to drive ticket volume reduction.Improved customer business outcomes by focusing on the performance and availability of applications key to the customer’s business objectives and employee productivityAccess to shift-left opportunities through proactive analysis and investigation of performance issues and by bringing actionable insights further down the service chainInvolvement in activities that enhance and grow Fujitsu's customer baseRegular interaction with the Services "team" to ensure clarity and awareness of all activities and plansAwareness of customer trends/developments (keeping Management informed)Ensure that skills are maintained and enhanced in "specialist" area(s) relating to product knowledge, services knowledge, or industry knowledge