With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risktakers who see the world differently, and are ambitious enough to reinvent it. Come, transform with us.
We Inviting applications for the role of Process Associate- Real Time Analyst – Workforce Team!
Functional Roles & Responsibilities:
This is a full time role and would involve balancing various tasks like the following (indicative - but not limited to:
• Monitors and lead activities to support service level agreements
• Monitors real-time agent schedule adherence
• Optimizes breaks the day of or day before the actual schedule
• Conducts root cause analysis of SLA deviations, action plan development and resolution
• Inputs daily exception request then updates schedules
• Coordinates entitlement planning and scheduling
• Produces and analyzes efficiency reports
• Attends centralized or site management meeting, as required
• Support process improvements, Lean/Six Sigma projects
• Other assigned tasks as required by the business
Qualification:
• Must have at least 2 years of college in any of the following, Engineering, Computer Science, Math, or related fields.
Minimum Qualification:
• Good interpersonal skills
• Excellent analytical skills
• Able to work with minimal supervision
• Must have learner knowledge in MS Excel
• Intermediate, computer skills with the ability to navigate multiple windows applications and use searching tools to find information
• Familiar working with Microsoft Office Applications (Word, PowerPoint, Outlook)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, linkedIn, and YouTube.