As a IT Service Desk Associate you are the point of contact for end users and their operational questions, requests and problems regarding IT services. Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.
You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, mail and the helpdesk portal or email. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.
What you will do
Supporting users by telephone, chat, portal or email in a broad area of IT topics Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for referenceCommunication with end users and back end departmentsKeep customer updated of case status and resolution timeWho are you
We’re looking for people with the right attitude. A desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.
Bachelor degree in Computer Science, Information Technology or any related coursesAt least 6 months experience in a similar positionExcellence communication skills both oral, typing and listening in English and Japanese (Business level)Highly service oriented to ensure a high customer satisfactionWorking in a morning scheduleCan start immediatelyOpen for Native and Non-Native (N2 level)