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Position Summary:
This position will help oversee the support and growth of a team of software analysts in Manila.
The ideal candidate should have excellent leadership/management, analytical skills, initiative, critical thinking, and excellent communication skills. Candidates must be flexible to work varying hours to support global markets, be willing to travel when necessary and be capable of adapting to an ever-changing environment.
Essential Duties and Responsibilities:
Experienced with managing a team of 5-10+ peopleStrong understanding of Q/A: Support production applications, write and execute comprehensive Test scripts, use cases, understanding of automation testingExperienced working with Agile methodologyAbility to assist with migrations, standards and administration as neededAbility to collaborate and communicate with different stakeholders throughout the organization and deliver resolutionAbility to effectively communicate with leadershipStrong understanding of overall business and how Q/A fits into the overall digital operationPerform other duties as required, this job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.Help oversee Manila team budget and provide feedback on any financial needsQualifications, Knowledge, and Skills:
Working 7+ year’s experience of Customer Software support, troubleshooting and system testing Degree or equivalent experience in area of Computer ScienceWorking 3-5 years of experience working and leading a team of software analystsDegree or equivalent experience in area of Computer Science or Information Technology/BusinessExcellent communication skills written and verbal Strong desire to learn new systems, processesGood team player and communicator, flexible in approach, and with a desire to drive forward quality practice, ecommerce initiatives, and the overall business.Experience in working in an International environment beneficial Flexible working hours and the ability to travel requiredExperience of Software support and global website applicationsAgile Testing MethodologyIT documentation skills to document IT SystemsTesting development life cycleAttention to detail and dependabilityIt is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.