Employee Relations Specialist - HR Shared Services

Job Summary

The ERSS Specialist will be primarily responsible for providing Employee Relations (ER) support HR Business Partners (HRBPs), people leaders and team members on more complex and autonomous situations, including administering employment policies and practices, researching and/or investigating employee concerns, and making recommendations that effectively promote positive employee relations. The ERSS Specialist conducts workplace investigations while ensuring consistent interpretation and application of laws, policies and procedures. The ERSS Specialist also recommends effective solutions for addressing workplace issues and corrective action in accordance with personnel policy and applicable laws, in relation to Performance Management, among all other ER processes. The Specialist performs required tasks and initiatives following the guidelines and procedures established while maintaining appropriate documentation and records for Employee Relation cases. The Specialist shall deliver service in a professional and efficient manner, provide prompt assistance while managing expectations to achieve high levels of customer satisfaction, assist and/or leads ER projects that seek to establish standard reporting as well as continuous improvement to the employee relations process.

Accountabilities:

Investigation – Works with the Employee Relations Advisor. Develops case management and/or investigation plan for each case. Assigns proper resources; identifies witnesses and key individuals; determines method, order and timing of interviews, evidence to gather; maintains contact reporter. Conducts investigations, as appropriate, gathers evidence and facts; handles evidence in accordance with all company policies and guidelines. Identifies the company policies and practices that are relevant to the case in order to identify when a violation of company policy has occurred. based on the findings, recommends the action(s) to be taken to appropriately resolve the case.Assists People Managers with ER issues by listening to concerns, managing expectations, and handling the case in a sensitive manner.Consults with and advises people managers regarding workplace issues and recommends appropriate actions in accordance with Company policies and guidelines, and applicable laws. Coordinates review with ER Advisors, Employment Counsels, and Compliance on guidance as appropriate, in addressing cases that may result in potential legal action.Assists people managers as needed in preparing corrective action documents and performance improvement plans and preparing for employee conversations. Notifies manager of process and timeline based on the recommended actions. Reviews escalated matters with appropriate stakeholders and operates as intermediary as needed between the manager and the stakeholder.Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s) /or team.Ensures that company policies and procedures are adhered to and in compliance with all applicable Federal, state, and/or municipal laws within the assigned jurisdiction. Responsible for cases from intake through research, investigation, tracking, documentation, resolution and analysis of trends.Assesses if Employee Relations issue requires investigation and escalation to appropriate ER Advisors or Employee Relations Manager for ER consultation, Compliance or further investigation, if necessary.Maintains records of Human Resource Employee Relations in regard to discipline, grievances and settlement and progression.Other duties as assigned.

The following should give you an idea of what you will be doing in your new role, the types of engagement in which you will involve & how you will be spending your time.

Drafting and issuance of: Notice to Explain and Notice of Decision (this shall also include the review of all endorsed incidents reports and conduct of administrative inquiries).Resignation Letter trackingPerformance improvement plan tracking/checkingIssuance of Non-RegularizationSeparation endorsement (daily separation report to be sent to all department involved)Disciplinary check via emailManpower change request for encoding/tracking and tracker updateHold report sent to payrollRespond to endorsed escalation within 24 hoursUpdate of Case/ER TrackerCollaborate with HR Manager in the resolution of concerns under the Employee Feedback programAnd other critical items that may be assigned by HR Leadership

Qualifications

Bachelor's Degree in Human Resources/PsychologyWilling to work night/graveyard shift since the role will be supporting our US operationsGood interpersonal skillsRelated experience to the role is an advantage