At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers, and businesses can connect in more than 200 cities around the world to create and access beautiful photos.
We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.
about the role:With our global footprint and hyper-growth, One of Snappr’s biggest priorities is to optimize our content development and management framework. That’s policies, email, phone, chat, and cool in-app content-driven automation to help our agents, internal stakeholders, partners, end-customers, merchants, and enterprise businesses all over the world. We strive to make content into a strategic lever for Snappr and its customers.
What you’ll do:Strive every day to use the content as a driven advantage for Snappr and its customersWrite internal and external articles, communications, etc. on an ongoing basisDevelop leveraged content strategies (in-app and web-based Help Center for our different audiences, internal support KB articles, and flows, etc.)Create and manage a central repository of all company operational policies and proceduresDesign and execute experiments to improve the quality and efficiency of Snappr support contentReview audience feedback and interpret content effectiveness; independently and collaboratively provide data-driven analysis and content recommendationsBe a high integrity partner to our L&D, Training, and Quality teamsWhat you’ll need:Bilingual proficiency in written and spoken EnglishMinimum 4 years of relevant content experienceMinimum 2 years of relevant project/ program management experienceExperience with content strategy and content designStrong copywriting and editing skills, and the ability to deliver content effectivelySelf-starter attitudeJob benefits:Competitive salary package20% night differentialHMO (w/ dependent)great workspace in Ortigas CBDtemporary work from home set-up