IT Service Delivery Manager

Note: Kindly attached your updated resume with job description for proper evaluation. Make it sure also to keep your line open for possible interview schedule.

Interview Set-up: Phone or Virtual Interview (Viber, Google Meet, Zoom or MS Teams)

Work Set-up: Hybrid Set-Up - Until further notice

Work Schedule: Compress Schedule (08:30 am to 07:00 pm) - Monday to Friday

Qualifications:

Bachelor's degree in Information Technology or any relatedHas experience in handling technical team or projectHas strong leadership and interpersonal skillsResilient and takes on challengesAdaptive to change and has a strong personalityAble to improve process and workflows

Responsibilities:

Alignment of the field support service team strategies and policies to the overall business direction of the company as a whole.Serves as team subject matter expert for technical-related issues on the existing support service.Coordinate with internal and external customers plans, field resourcing capabilities, and estimates for specific project implementation work items nationwide.Ensure service solutions are implemented using optimal methods, strategies, and processes within time and budget guidelines.Lead successful implementations of field support solutions, working in close collaboration with stakeholders and technical resources.Serve as a central point of contact across accounts for escalations and technical inquiries.Review and evaluate post-event success and identify continuous improvement opportunities.Identify and manage risks, assumptions, and escalation.Manage operations costs and assist in implementing a cost-efficient process to support overall group performance.Accountable for the overall technical competency and skillset improvement of the field support service team.Coach and manage Technical Leads.