IT Engineer

Odfjell Drilling (now Odfjell Technology) is currently in need of an IT engineer who will provide IT support to all of our offices globally.

WE ARE LOOKING FOR SOMEONE WHO HAS:

Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent;At least three (3) years of working experience in the related field is required for this position;Experience in Shared Services and Multicultural Environment is an advantage;Strong customer service, problem solving and collaboration abilities;Willing to work in 24/7 operations.

IT COMPETENCIES YOU'LL BRING:

In-depth knowledge in Windows Server 2003/2008/2012/2012 R2, Active Directory, GPOs, DNS, DHCP, TCP/IP, SMTP, File and Print Server;Advances knowledge in Windows Operating Systems (Windows 7/10) and MS Office 2016/2013/2010/2007 (Word, Excel, Outlook, Powerpoint, Visio);Experience in troubleshooting hardware, software, and network issues on Windows workstations and laptops;Knowledge in Exchange Server 2007/2010/2013, Lync Server, Citrix Environment, and Engineering Applications (Autodesk Applications, Microstation, Solidworks, Orcaflex, MathCad and Proarc);Has the ability to work independently as well as in cross functional team;Structured, accurate, systematic and committed to deliver within deadline;Ability to take initiative and make recommending decisions;Has excellent communication skills

YOUR MISSION

General IT and Desktop SupportAct as a point of contact for phone calls, chat, helpdesk portal and emails from users regarding IT issues and queries;Responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment;Logs and tracks incident/service requests from identification through resolution. documents resolutions and update knowledge database;Troubleshoot, diagnose and resolve technical issues surrounding Windows Operating System, Citrix Environment, MS Office products, E-mails, internet connections, TCI/IP configuration and printers;Provide remote desktop support and perform other activities based on SOPs;Administer and provide User account provisioning.Asset ManagementPerform PC maintenancem upgrades and configurations;Runs diagnostic programs, isolates problem, determines and implements solution;Participate and coordinate implementation of new IT infrastructure.IT and Security AwarenessProvide training and technical support for users with varying levels of IT knowledge or competence;Report IT security threats and incidents to IT Head Office, and ensure that knowledge about threats and incidents are shared with all within IT;Act in accordance with the expectation that being in an IT department requires extra awareness to IT Security threats, e.g., phishing emails, CEO scams, ransomware and other digital attacks;Comply to Odfjell Drilling procedures within security and IT security, including internal IT guidelines.Perform other related tasks that may be required from time to time.