₱ 35000-49000 PHP / Monthly
We are seeking an experienced IT Analyst. Under the general supervision of the Director, Support Services, Helpdesk Support provides technical support to all company end-users by identifying, researching, and resolving technical problems.
Responsibilities of IT Analyst, Helpdesk Support
· Answer inquiries directed to IT Support Services via phone and RGP Support Portal.
· Resolve and document end-user incidents utilizing remote access tools and the Freshservice WMS.
- Supported Operating Systems: Microsoft Windows 7, 10; Server, 2008, 2012, 2019
- Supported Software: Microsoft Office 2010, 2016; MS Teams, MS OneDrive, MS SharePoint, Google Chrome, Internet Explorer, Cisco Jabber, Go2Assist, Dameware
- Supported Industry-Specific Software: Workday, Salesforce and Bond Adapt.
- Supported Hardware: Laptops, Desktops, Printers, Active Sync Devices, Copiers/Fax Machines, Phone & Voicemail Systems.
· Configure desktop and laptop computers for end-users.
· Create and maintain Active Directory accounts, e-mail accounts and group distribution lists.
· Modify / Create O365 accounts using MS O365 Admin portal.
· Manage company IT assets by ensuring that all technical assets are accounted for.
· Establish voice mailboxes using Cisco Unity Connection (10.5.2)
· Configure Cisco phones and directory numbers using Cisco Unified Call Manager (10.5.2).
· Troubleshoot phone and voicemail issues.
· Perform software and security upgrades as needed.
· Support the IT function of the company by executing special projects.
REQUIREMENTS:
Minimum two to four years of technical support and customer service experience
Bachelor’s degree or equivalent from an accredited four-year university is preferred
Install equipment, machines, wiring, and/or programs to meet specifications
Prioritize work and manage multiple tasks at one time