Global Content Systems Supervisor

The Global Content Systems Supervisor reports to the Senior Manager – Global Content and oversees the operations of the Global Digital Asset Management (DAM) system which holds more than 900K assets so that it maximises the value of content through streamlined processes, effective surfacing strategies, and agile adjustments made in response to evolving business needs.This position leads the Our Promise priority to rediscover our storytelling voice by curating best-in-class exemplar content. S/he has the accountability for the planning, development, design, and timely delivery of a global newsletter distributed to over 6,000 users and responsible for the creation of thematic, high-value collections of stories, images, footage and other creative resources, allowing for Partnership-wide commissioning of and access to stories, and corresponding images, footage, and many more relevant content types.This role is responsible for leading continuous improvement initiatives and for spearheading the development and maintenance of industry-wide best practices for download/upload, metadata and keyword functionality for ease of search by all stakeholders, including the reduction of duplicates and making editorial decisions on content in the DAM.The Global Content Systems Supervisor will work under the guidance of the Senior Manager – Global Content to drive culture change across the organisation and collaborate with key Partnership content users and convene in regular calls to ensure alignment of requests, minimize duplication, and optimize content multi-purposing.The Global Content Systems Supervisor coordinates with content-producing teams within the Global Marketing and Communications department to ensure WVI’s digital approach is aligned well-coordinated. S/he will establish workflows and rules, maintain a global calendar for curation for the Global DAM, and ensure that effective, high-quality content is surfaced in a timely manner, in line with Our Promise and strategic initiatives.The role will exercise leadership and decision making by developing team work plans and leading regular team meetings, and will oversee the work of the Global Librarian and Curation Specialist to ensure that high-quality content is delivered in an efficient manner and highlighted based on aligned themes and users’ needs.The Global Content Systems Supervisor will be the main point of contact for key stakeholder relationships and will collaborate with end-users across offices to identify audience insights, clarify, gain alignment on content needs, and to establish and refine strategic processes for content delivery.In addition, this position works closely with the Business Analyst to design consolidated reports and gather insights that lead to action. S/he will produce recommendations based on analysis of Global DAM users’ data and stakeholder insights to ensure that the Partnership’ content needs are addressed and the resources are focused on highlighting world-class content with high engagement results.The overarching purpose of the Global Content team within Global Marketing and Communications is to present and distribute strategic content that is easily accessible through current and emerging audience engagement platforms, and key themes for exemplar content are supported and aligned with the broader content network.

Required Professional Experience:

4-5 years of business experience as digital librarian or digital content systems.Proven experience in implementing quality standards; Knowledgeable in cataloguing, taxonomy, indexing and use of digital systems/archive.Team management in a virtual environmentStorytelling/content delivery in a development/humanitarian contextBasic knowledge of SAAS (software as a service) use and administrationKeen cross-cultural understanding

Required Education, training, license, registration, and certification:

Bachelor’s degree or equivalent in Library and Information Science, Communications, Marketing, Computer Sciences, Multi media studies, or other relevant discipline. Technical competence in managing digital content systems Technical competence in analytics and reporting tools, including MS Excel and MS Power BI 

Preferred Knowledge & Qualifications:

Experience of developing internal communications pieces Technical competence in digital asset editing tools (e.g. Adobe Lightroom, Adobe Photoshop, Media Processing Technology, Lightroom etc.) Technical competence in internal communications tools (Adobe InDesign, Poppulo) Experience of capacity building and facilitating user training in the virtual environment Knowledge of intellectual property and copyright issues Excellent understanding of the processing of photo and videos Excellent knowledge of creating, retouching, optimizing and delivering imagery across multiple channels 

Travel and/or Work Environment Requirement:

The position requires ability and willingness to travel domestically and internationally up to 20% of the time