Local Operations Quality Manager (for Iloilo Site)

Job Description:At least C1 written and spoken English levelBasic methodological knowledge specific to pedagogy (presentation and rhetoric)Experience in feedback delivery, training, and development of training materialsKnowledge of principles related to education, training and assessment and motivational theoriesAt least 3 years of previous BPO experienceAt least 2 years of people management experience in coordinating quality & training teams/processes in a BPO environmentYour day in Conectys:Implements locally global frameworks; processes, procedures formulated by Global Quality and Training DepartmentDisseminates process related information to the team and ensure team members are compliant with both Conectys and client processes and policies on quality and trainingCollaborates with stakeholders and supports departments to ensure compliance with company policies and legal requirements at team levelRegularly monitors the progress achieved the proposed objectivesIdentifies quality and training misalignmentAnalyses complaints from customers/beneficiariesWe have for you:Competitive compensation and benefitsA diverse culture and environmentCareer learning and opportunities