Account Manager

Job Description

● Reports to the Managing Director

● Serves as the internal and external liaison for project and campaign

requirements

○ Acts as the main point of contact in all matters relating to client

concerns and needs

○ Works with other internal teams to develop strategic marketing plans

and ensure KPIs are being met

● Builds long-term partnerships with client

● Maintains accurate record of client activities and requirements

○ Progress Reports for internal and external use

○ Call/Contact Reports

○ Job Orders

○ Contracts, Cost Estimates

● Develops a thorough understanding of client brand, products and service

offerings

● Identifies upsell, cross-selling and renewal opportunities to clients

● Leads the strategic thinking and setting of brand directions for client’s brand

● Ensures that adequate information about clients and brands are with agency

Critical Skills

● Organization skills: Work requirements, timetables and deadlines, information

and data sort, overall project management

● Strategic Thinking: Lead brand analysis and provide insight and

recommendations on a brand’s marketing and advertising directions

● Financial tracking: Securing cost, track billing and payments, reporting revenue

and income

● Relationship Skills: Building rapport both internally and externally

● Presentation Skills

● Analyze and prepare reports on ad performance following templates and

guidelines

● Monitor ROI and KPIs

● Training and Mentorship: Train and mentor Account Managers effectively.

● Keep up to date with market trends and digital media developments

● Accomplish all other duties as assigned

Skills and Qualifications

● Must have a Bachelor’s Degree in Marketing, Business Administration, Advertising, or

equivalent course from a reputable university or college.

● Significant experience in a marketing or advertising agency in a managerial capacity for at

least 5 years.

● Prior experience with copywriting, design, and production.

● Positive attitude, detail and customer oriented with good multitasking and organizational

ability

● Must have excellent English and Filipino communication skills (spoken and written).

Responsive in a timely manner. Communicates in a clear, easy-to-understand way to solve

the problem. Adept in understanding and identifying concerns and feelings of others and

can shift communication style accordingly while extending patience.

● Consumer Understanding: Can identify customer intent through understanding the brand

and the business(es) being served.

● Experience in handling and resolving customer concerns and conflict resolution.

● Must be able to quickly and effectively close contracts, and assess the root cause of

procedural or operational failures for immediate resolution.

● Has the ability to probe and understand concerns, uncovering root causes and providing

the best solutions.

● Can recognize the need for change when things are not going according to plans, adapting

to improve as well as adapting to meet changes to trends and technology. Has a passion

for trying new things.

● Willing to learn the new ways of doing things to remain updated with trends and keep on

top of the game.

● Willing to work in Alabang

Having the following skills/qualifications is not a requirement but definitely a plus!

● Demonstrable social networking experience and social analytics tools knowledge

● Understands online marketing tools, like websites, podcasts, blogs, and social media posts

● Knowledge of web design, web development, CRO and SEO

● Knowledge of online marketing and good understanding of major marketing channels

● HTML and Javascript Knowledge: Knows how to decipher, track, and retarget codes, or the

proper use of tags. Understands technology from a user standpoint to keep up with the

latest trends for browsers, devices.

● SEO Optimization: Understand the basic concepts of SEO and optimizing site content.