HR Associate – Benefits Admin - WCC, SHAW

SUMMARYThe HR Associate performs varied administrative and specialized tasks in support of the day-to-day administration of the company’s employee benefit programs, provides administrative support in and assists employees with various benefit related issues, concerns or requests for service in accordance with established policies.ESSENTIAL DUTIES AND RESPONSIBILITIES Performs extensive service to employees regarding their company and government benefits, including administration, answering inquiries, performing research, processing, approving, providing feedback and responding to employee questions (whether through phone, email, face to face or helpdesk). Assist employees in communicating with third party administrators to ensure reasonable responses to employee concerns and accuracy in the application of policy. Coordinate, participate and support various benefits related projects in support of benefits administration and provide administrative support when needed. Perform a variety of administrative and complex benefit related work, to include but not limited to, maintaining a variety of files and filing systems to include employee records for maintaining benefits related forms and documents Prepare and disseminate written and verbal information and performs critical role in implementing the company wide health and wellness program such as insurance and health plans, wellness events and company sponsored activities. Administers monetary company rewards. Validates yearly enrollment of third-party insurance. Endorsement of Company loans and Study Assistance. Liaises with government agencies to ensure statutory compliance and submission of Maternity and Sickness Benefit Reimbursement. Perform other duties as assigned.SUPERVISORY RESPONSIBILITIES➢ NoneQUALIFICATIONS Proficient with spreadsheets and Microsoft office applications Good understanding of operations and support groups in Customer Contact CentersEDUCATION and/or EXPERIENCE University degree or the equivalent At least 1 year related experience in a HR position particularly in government mandated benefits and healthcare. Experience in working with people on different levels, with proven excellent customer service skillsLANGUAGE SKILLS➢ Ability to communicate effectively both verbally and in writing; follows oral and written instructions; maintain a high level of confidentiality.MATHEMATICAL SKILLS➢ Ability to calculate basic mathematical functions..REASonING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to sit.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee may occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.SECURITY COMPLIANCEEmployees are required to maintain compliance with SYKES safety, security, and privacy programs.  Responsible for being an active participant in the SYKES safety, security and privacy programs to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.ETHICS COMPLIANCESykes Asia is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to the Sykes Code of Ethics and Standards of Integrity.