Key Account Manager (Technical Operations)

The Key Accounts Manager is responsible for improving the P&L of multiple portfolios. You need to have account development planning, a track record of implementing FM operational excellence experience, demonstrate strong contractual knowledge and negotiation skills.

A proven track record of transitioning first generation FM outsourcing contracts to an output base contract for a nationwide portfolio is critical.

Implement a Key Account Development Plan (ADP) framework including methodology, reporting and stakeholder managementEnsure financial, operational and contractual performance of multiple key accountsLead retention strategy and commercial negotiations for contract renewalGenerate FM business processes and SOPs to ensure complianceGrow existing key accounts by increasing market shareIdentify and develop strategy to target new sectorsManage on-site operations team with P&L accountabilityManage transitions of secured projects including mobilisation, recruitment of key on-site positions, training, reporting and contract managementEnsure contractual SLA and KPI are achievedBe the senior point of contact for conflict resolutionsDevelop training to ensure a high-performance culture on-site

QUALIFICATIONS:

5+ years account management or business development portfolio with proven track record of improving the P&L of key accounts with Facility Management (FM), Corporate Real Estate (CRE), or built environment professional services.Safety Officer Level 3 Certified; DOLE OSH Practitioner Certified is an advantageStakeholder management experience at leadership level for MNC or large local companiesStrong personal network of clients, procurement and suppliersAble to lead independently FM site teams with minimum supervisionTrack record of improving on-site team performance including attritionExperience of managing multiple project portfolio is an advantageExperience of implementing training programmes is an advantageDegree in Facilities Management, Estate Management, Building or relevant related discipline from a recognised tertiary instituteAccount Development credentialsFM related certifications such as FSM, Green Mark, HSE credentials, WSHO etc is an advantage.