Communications / Product Trainer | Search Engine | Pioneer Account | Taguig

Qualifications:

Candidate must possess at least a Bachelor's/College Degree, any field.Must have at least 3 year(s) experience in Domain Training, preferably Maps and 2 years as a Voice CoachExposure into process training and SOP creationExcellent presentation and communication skillsApplicants must be willing to work in McKinley, Taguig.Applicants must be willing to work in Mid-Graveyard shift schedule and or Holidays and Weekends (if needed)

Job Responsibilities:

Training & Development 

Facilitates programs based on product and customer service training by utilizing the available content, presentations and visual aid to equip the trainees with relevant skills needed to perform the job effectively and efficiently.Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshopsManage the training program in accordance with business needs, regulatory requirements, and Quality Management Systemevaluates trainees and employees for the duration of the training by administering regular assessments and role plays followed by a feedback process.Checks all logistical requirements before beginning a program to ensure smooth and efficient implementation. Undertakes requisition and inventory of classroom equipment on a monthly basis to insure safety and proper maintenance.Participates in client calls regarding updates on new products and development.Mentors new instructors on subject matter and course delivery techniques for assigned technical coursesReward & Recognition of top performing trainees based on evaluation results, participation and behavior

 Training Need Identification

Conducts a training need evaluation for the new joiners to gauge their capability.Conducts learning needs assessment based on trainee performance and behavior. Similar assessments for on floor advisors to provide continuous learning initiativesIdentifies and recommends modifications or addition in content to facilitate the learning needs of the new entrants as well as tenured agents. This will be done basis identified gaps from advisor feedback, performance data and quality findingsMonitors calls to validate QA findings for retraining purposes.

Content Design  

Has the ability to design or customize modules and session plans based on advisor needsDevelops training materials and company presentations to be uploaded for employee references.Can develop Standard Operating Procedures based on documents from Quality Assurance to be implemented on the floor for employees’ adherence and proper guidance.Designs training modules and updates materials, manuals and visual aids based on TNA and QA’s recommendations to ensure continued relevance of the programs.

 Administrative Responsibilities

Prepares weekly training status reports on on-going trainings with feedback for all participants.Participates in planning sessions and helps set plans and programs.        Manages daily attendance along with details on any issuesHave regular meetings with Operations, HR to ensure inter department coordination and communication.Conducts interviews and evaluates on technical and communication skills to insure the quality of applicant selection.Trains other qualified individuals (new trainers, campaign trainers) to be able to conduct courses in case of a business need. Maintains advisor documents which are handed over to Operations on advisor movement to Mentoring/OJT