Training/Call Quality Manager

Genpact is Hiring!

Be part of the support and leadership team of Genpact Ph. We are inviting applications for Business Training & Call Quality Manager!

Responsibilities:

Drive consistency and best Practice Sharing of Standard Training Practices across all domains, verticals and LOBsMaintain an up-to-date knowledge of all systems, products and services to up-skill the team continuouslyIdentify and analyze knowledge/skill gaps and performance improvement opportunities and assess relevant training needs for in consultation with Ops Leaders, including assessment methods and measurement systems entailedDeliver training using contemporary training and assessment methodologies which are in keeping with company standardsResponsible for all compliance parameters and audit requirementsOrganize and run training venues and logistics as required, to achieve efficient training attendance and delivery

Minimum Qualifications:

relevant experience in handling a team in the Training/Quality/Customer Experience function in supervisory / assistant manager functionPrevious experience of leading a team and working alongside multiple business partners and domains, Insurance and Healthcare domains are an advantageExperience in leading and implementing innovative projectsPrevious experience in process training and/or quality team will be a plus

Available Position/s : 2