JOIN NOW! BPO Training Manager for Makati Site

Job Highlights·       Be Part of the Largest Private Employer in the Philippines·       Competitive Salary Package·       Career Advancement OpportunitiesEssential Functions/Core Responsibilities:·       Interpreting data, analyzing results using statistical techniques·       Acquiring data from primary or secondary data sources and maintaining databases·       Conduct Needs Analysis to identify root cause of performance and client alignment challenges·       Develop recommendations for process and performance improvementsCandidate Profile:·       Strong problem-solving, analytical, and quantitative skills·       Excellent attention to detail·       Self-starter, strong sense of urgency and works well under pressure·       Advanced Microsoft Office skills·       Ability to collaborate and work with Training and Quality PartnersCareer framework Role:·       Receives assignments in task-oriented terms and supervises subordinates to set priorities and complete assignments. ·       Coordinates and supervises the daily activities of business or technical support or production team members. ·       In charge of handling and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. ·       Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. ·       Does not spend more than 20% of time performing the work supervised.·       Handles escalated issues. ·       Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.