Job Responsibilities:
• Creates learning experiences that equip pre-hire applicants with the necessary basic communication skills in order to be hired by the company and to succeed in their job interviews and excel in their future work environments through expert classroom instruction, mentoring and one to one skills coaching.
• Creates and maintains a positive learning environment. Modifies training programs.
• Tracks learner progress. Creates labs and exercises as needed.
• Tracks and analyzes training programs by examining performance. Recommends changes to training programs or solutions to known problems.
• Stays informed about recruitment processes and recommends program changes where appropriate.
• Schedules programs and maintains records.
Sitel is an equal opportunity employer and value diversity and inclusion at our organization. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, age, marital status, veteran status or disability status.