Trainer | Sales Account | Start ASAP!

TrainerOrtigas Site, Pasig City, PhilippinesReporting to: Training ManagerWe’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. The Trainer enhances the competencies of individual employees by designing and conducting training programs that will boost employees’ workplace performance in alliance with company’s core values.A SNAPSHOT OF YOUR ROLEYou will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and managing all phases of training interventions. This is how you roll:Facilitate classes for employee competency developmentReview course curricula and provide feedback for continuous improvementEnsure Training Quality Guidelines/Processes are followedProvide the necessary documentation for all classes facilitatedWork with the L&D to catalyze improvement with regard to employee personal and professional competency development, and its execution & applicationVerify training effectiveness through observations; conduct audits to validate effectiveness of training and track post training resultsevaluate classroom feedback to find ways on how to improve class facilitationConduct needs analysis, research and create new training initiatives to strengthen the skill set of EmployeesDesign and develop instructional material for training courses that support employee competency developmentIdentify gaps and come up with action plans for improvementRevise and improve existing materials to keep track with the developmental needs of employeeAs Trainer, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.A BIT about YOUAt least 2 years’ experience in the BPO industry as a TrainerTechnical knowledge in Module CreationMust have collaborated in the creation of a curriculumMust have spear-headed training needs analysis for a new and existing campaignStrong focus on documentationNumerical comprehension and analyzing dataUnderstanding of contact center industry KPIsThorough knowledge of MS Office Applications (Outlook, Excel, Word and Powerpoint)Above average communications skills - verbal and writtenCoaching capabilityStatistical knowledge / interpretation of dataTechnical Orientation - Class Preparation, evaluation and AssessmentWHAT SUCCESS LOOKS LIKEClient Satisfaction / Client Net Promoter ScoreOther metrics as dictated by the Operations Department or Client Stakeholders