Training and Development Senior Analyst | Accenture Cebu (EH 936)

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Duties and Responsibilities:

Training Needs Analysis

Work with the operations, training, and quality teams to identify performance gaps related to communication skillsAnalyze performance gaps and provide recommendations to meet target metrics

Training Design and Development

Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test designIdentify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gaps

Training Delivery and Communications Skills Coaching

Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staffFacilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff

Training evaluation and Reporting

Gather data from operations and other support teams to measure program effectivenessMonitor progress of employees by tracking performance indicatorsPrepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews

Other Responsibilities

Propose continuous improvements in communications coaching and new hire training processes

Qualifications

Bachelor's degree holderMust have at least 3-5 years of training or communication skills coaching experienceContact Center / BPO industry experience is preferredExperience on ADDIE (analysis, design, development, implementation, and evaluation) is preferredTraining Delivery and Classroom Management SkillsKnowledge of Adult Learning PrinciplesExperience in working with online learning management systems and conducting training virtually via virtual training such as but not limited to MS Teams

How to apply?

Apply in Jobstreet

Click on “Apply Now” to submit your application and upload your updated resume.In adherence to Accenture's process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application and during interviews, a snapshot of your image will be captured for the same purpose.For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time.

Why join Accenture?

Competitive salary package, company bonuses, and performance incentivesNight differentialLoyalty, Christmas gift, Inclusion and diversity benefitsPaid sick and vacation leavesExpanded maternity leave up to 120 days*HMO coverage (medical and dental) from day 1 of employmentLife insuranceEmployee stock purchase planRetirement planFlexible working arrangementsAccessible locationsHealthy and encouraging work environmentCareer growth and promotion opportunities

*Terms and Conditions Apply