Start ASAP! Process Trainer | Insurance | EXL Quezon City

Basic FunctionThe primary responsibility of this role is to enable knowledge transfer solution by undergoing product/process /systems training (may include onsite training) and delivering the same to the new joinees in a specific process.The job also includes development of training curriculum (modules, manual, participant guide etc) gathering TNI; enabling module changes/ updates and evaluating the effectiveness of the training programs.The primary interactions would include coaching and mentoring of the associates attending the training apart from periodic reporting of all the above to the Operations owner /Training leader.Essential FunctionsEnsure that the successful knowledge transfer is facilitated through the signed off DTP’s (desktop procedures)Deliver training to associates.Design and/or prepare training/instructional materials, teaching aids and devicesEnsure all training activities and materials meet with relevant organizational and statutory policiesUpdate Training curriculum on an ongoing basisOrganize training venues, logistics, transport, as required to achieve efficient training attendance and delivery.Maintain and create Training MIS and reports Ensure that the assigned targets are met in accordance with SLA and Internal standardsEnsure that the training quality is in compliance with predefined parameters as defined by Process ExcellenceEnsure adherence to established attendance schedulesKnowledge of the following Theory, Principles, Practices and /or Content:Instructional methods and techniquesAssessment and/or examination methodologiesResearch methods, techniques, and/or sources of informationSkills /Ability to:Assess process-training needs.Deliver presentations or training using acceptable methods and techniquesDevelop curriculum, learning objectives, and/or course materialsDeal with people in a manner which shows sensitivity, tact, and professionalismSpeak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verballyCommunicate information and ideas clearly, and concisely, in writing; read and understand information presented in writingUse automated software applicationsevaluate information against a set of standardsEstablish, organize and/or maintain files