Mandarin Trainer - Work from Home

We are immediately hiring a Mandarin-speaking Trainer with background in customer service or financial trading to train a new team of work-from-home customer service specialists. Our client is a global China-based cryptocurrency platform and the CSR agents help the users of the site to trade. The platform has more than 10 million users all over Korea, Japan, European countries, and China.

The trainer will:

teach using the courseware of the client while adjusting to the learning results of the CSRshelp the CSRs understand and be comfortable with blockchain technologies and cryptocurrenciesidentify learning hurdles and strategize around them to make a quick and efficient knowledge systemsummarize training done weeklyoptimize trainingpromote SOPs and QA systems

Work Schedule

Monday to Friday, 8 am to 5 pm with 1 hour break

Contract details

Freelance contract: you will be paid in full, no deductions except for missed work. You will manage your own taxes, government deductions, healthcare.Salary will be sent straight to your personal bank accountSalary offer will depend on application performance and relevant experience

Requirements

Outstanding communication and coordinationPassion about trainingPrevious financial experience in trading stocks and funds is preferredPrevious customer service experience is preferredBachelor's degreeFluency in English and MandarinMinimum of 3 years training experienceProficiency in Microsoft Powerpoint and Excel and able to develop courseware independently

Work from home requirements

at least 25 mbps postpaid internetown computer of at least i5, Ryzen 5, or iMac i5at least 8 GB RAMa quiet space at home that can be used for focused work

Other Chinese speaking roles we're hiring for:

Customer Service: up to 85k

Customer Service Team Leader: up to 100k

KYC Officers: up to 120k

QA Specialists: up to 120k