Comms Coach | Training and Development (EH 1214)

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Duties and Responsibilities:

The Communication Coach is responsible for overall development and delivery of various capability development programs in the Operations workforce, primarily focusing on verbal and written communication skills. 

Key Responsibilities:

Training Needs Analysis

Work with the operations, training, and quality teams to identify performance gaps related to communication skillsAnalyze performance gaps and provide recommendations to meet target metrics

Training Design and Development

Responsible for content research, training outline creation, development of training evaluation measures, training materials development , knowledge assessment/ test designIdentify other non-traditional performance improvement initiatives

Training Delivery and Communication Coaching

Deliver capability development programs to employees such as coaching and trainingProvide floor support and communication coaching to all employees including support team membersDevelop communication assessment tools in line with project’s goals/metricsProactively develop activities or modules to supplement existing programs or initiatives

Training evaluation

Gather data from operations to measure program effectiveness / Monitor progress of employees by tracking performance indicatorsPrepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews

Other Responsibilities

Propose continuous improvements in communication coaching and training processesMentor other employees to provide communication coaching supportAttend quality calibration calls and provide recommendationsProvide communication coaching support to other businesses, as needed

Qualifications:

Bachelor’s degree of a four- or five-year courseExposure to BPO, preferably technical support / voice projectsAt least 6 months of training or teaching experience or equivalentAt least 6 months of communication skills coaching experienceTechnical / customer service or its equivalent for a designated customer base

 How to apply?

Apply in Jobstreet

Click on “Apply Now” to submit your application and upload your updated resume.In adherence to Accenture's process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application and during interviews, a snapshot of your image will be captured for the same purpose.For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time.

Why join Accenture?

Competitive salary package, company bonuses, and performance incentivesNight differentialLoyalty, Christmas gift, Inclusion and diversity benefitsPaid sick and vacation leavesExpanded maternity leave up to 120 days*HMO coverage (medical and dental) from day 1 of employmentLife insuranceEmployee stock purchase planRetirement planAccessible locationsHealthy and encouraging work environmentCareer growth and promotion opportunities

*Terms and conditions apply.