Technical Process Trainer

Qualifications:

Candidate must possess at least a Bachelor's/College Degree, any field.At least 3 year(s) experience in Domain Training for Technical Account.Excellent presentation and communication skillsApplicants must be willing to work in Bridgetowne Eastwood.Applicants must be willing to work in Graveyard shift schedule and or Holidays and Weekends (if needed)

Responsibilities:

Training-related Responsibilities

Facilitate programs based on product and customer service training by utilizing the available content, presentations and visual aid to equip the trainees with relevant skills needed to perform the job effectively and efficiently.Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulations and workshopsManage the training program in accordance with business needs, regulatory requirements, and Quality Management Systemevaluate trainees for the duration of the training and existing team members by administering regular assessments and activities followed by a feedback processCreate assessments/questions to evaluate technical skills of associatesRecognize & Reward top performing trainees basis assessments, participation and behaviorCheck all logistical requirements before starting a program to ensure efficient implementationUndertake requisition and inventory of classroom equipment on a monthly basis to ensure safety and proper maintenancePrepare weekly training status reports on on-going training and highlight red flags or other important points requiring the lead’s attention.Create session plans that cater to the needs of the delivery team/client

Training Need Identification & Content Creation

Understand & analyze training needs and recommend/develop suitable solutionsConduct learning needs assessment based on trainee performance and behaviorDesign or customize training modules/training materials/presentation, manuals and visual aids based on TNA, Client, Quality team recommendations to ensure continued relevance of the programs

Policy Responsibilities

Build strong understanding of the product and provide meaningful inputs/insights for product/policy enhancementIdentify gaps in existing policy / tools and offer possible solutions to bridge these gapsCreate policy snapshots to share with the larger team to help them understand policy betterIdentify trends based on issues escalated by the floor to help trainers with meaningful interventionsDevelop Standard Operating Procedures based on inputs from all teams including Quality Assurance to be implemented on the floor for employees’ adherence and guidance

Other Responsibilities

Participate in planning sessions and helps set plans and programs   Have regular meetings with Operations, HR to ensure inter department coordination and communication.Participate in client calls regarding updates on new products and developmentMentor new instructors on subject matter and course delivery techniques for assigned technical courses