Company Overview
With more than 420,000 customers, and with deployments across a wide variety of industries in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. For more information about Oracle (NYSE:ORCL), visit oracle.com.
Group Overview
Oracle's acquisition of NetSuite in November 2016 brought together the reach of NetSuite's cloud ERP solutions for small to midsize businesses with the breadth and depth of Oracle's enterprise-grade cloud solutions for the back and front office. In 1998, NetSuite pioneered the Cloud Computing revolution, establishing the world’s first company dedicated to delivering business applications over the Internet. Today, NetSuite provides a suite of cloud-based financials / Enterprise Resource Planning (ERP) and omnichannel commerce software that runs the business of more than 40,000 companies, organizations, and subsidiaries in more than 100 countries.
Why Oracle NetSuite?
Are you motivated to launch your career in a high energy, competitive environment with a leading technology company? Let’s have a conversation about how you can make an immediate impact. To start, you will be surrounded by smart, innovative, caring people who are invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all types of businesses achieve their visions, check us out.
Education Services: Req# – Education Consultant – Direct Delivery
Summary:
NetSuite Education Services provides comprehensive instructional programs to ensure our customers, partners and employees have the knowledge to achieve the highest level of success.
The Education Consultant plays a critical role in achieving this objective. They work collaboratively with customers to help them build product knowledge, increase user adoption and achieve ROI. They do this by designing and delivering high-quality, process-based tailored training that promotes NetSuite best practices. This Education Consultant role will focus primarily on direct customers but may also deliver training to Partners.
The Education Consultant works in a high-energy and dynamic environment, delivering training to multiple customers in a variety of industries. This position is responsible for the delivery of instructor-led onsite and virtual end user training.
The Education Consultant works in partnership with the professional services implementers to assess customer training needs, develop custom agendas and materials (written and elearning tutorials), and deliver quality training to ensure optimal user adoption. Education Consultants may deliver additional services such as Train the Trainer, Pre-UAT Training and Post Go Live Support Training.
Training project team members, administrators and developers is also an integral part of our charter and essential to customer success. Public courses are taught using standard materials and taught using a standard demo database. Dedicated sessions may be tailored to the need of the client and may be taught using the customer environment.
The ideal candidate possesses a passion for training, has excellent communication skills, can deliver instructor-led onsite and virtual-classroom sessions, can develop learning and reference materials, demonstrates excellent attention to detail, cares deeply about customer satisfaction, exhibits strong project management skills and embraces change.
All Education Consultants will learn the basics of working with multiple industries and develop deeper expertise in specific verticals.
Responsibilities:
Understand the NetSuite application in all functional areas as they relate to customer learning requirementsLearn all relevant aspects of current and new product rollouts to ensure ongoing improvement of product knowledge, training and presentation skills, and technical knowledgeTake full ownership of multiple concurrent customer training projects. Interact with customer as needed for logistics, knowledge transfer and follow-up.Participate in customer training requirements definition and training scoping conversationsRecommend business best practices from a user adoption, training and business management perspectiveIncorporate learning industry best practices and techniques in daily engagementsApply expert knowledge of the NetSuite application to solve the customer business challengeDeliver live instructor led training sessions onsite at customer locationsDeliver virtual interactive online sessions and webinarsDeliver customer specific end user training based on their implementation project scopeDevelop customer specific end user training and reference materials (print and/or eLearning), leveraging NetSuite Universal Content Library assetsWork with NetSuite implementers to develop end user adoption strategies and training plans for customer implementation projectsAdhere to Education Services Delivery methods, processes, procedures, and policies in the development and delivery of training servicesParticipate in the development of new offerings and improvement to processes, providing feedback and suggestions to education program managementAct as a subject matter expert to mentor colleagues globally and to contribute to curriculum developmentQualifications/Skills:
Candidates for the Education Consultant role should have many of the following qualifications:
Minimum 2 years in the technology industry1+ years’ experience in a functional training role with emphasis on technology and business process training development, design, and deliveryStrong presentation, training and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiencesUnderstanding of common industry standards as related to ERP along with standard business practices as related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), Sales Force Management, (Opportunity, Proposal, Sales Orders, Forecasting, Territory Management and Quotas), Inventory Management (Purchasing and Fulfillment) as well as support (Cases Management and Territory Management)Ideally, industry experience in one or more of our industry verticalsAbility to drive value with the customerExcellent time management skills, with the ability to juggle multiple demands and reprioritize as customer timelines shiftHighly adaptable and open to change so that one may best serve customers’ needsExcellent written and verbal English skills that can be applied to documentation development, curriculum review, delivery and communicationAmenable to work in Day shift hours, working from home until further noticeTravel:
There is little travel required for this role as all the training is delivered remotely. At times there maybe travel required however this will be on a exceptional basis and will likely be less that 10% requirement if any.